At Minic, Consumer satisfaction is our top priority. We try our best to provide the utmost quality of service. We are committed to work day & night to make shopping experience for our consumers better every day. But, it is a disheartening fact, that some people impersonating as our consumer, use our commitment as an advantage in order to misuse the services. We have tried our best to serve to make this process a smoother experience.

In order to serve the right consumers, and to avoid "fake orders" or "orders made with wrong intentions" , We have crafted a Return & Exchange Policy which only addresses the genuine problems. The same is as Follows:
 

Consumer can make a request to return an order, only in the following cases:
 

• The delivered order was damaged when received. A video of unpackaging is always appreciated.                                                                                                                                                                              

• The Delivered order looks "Different" in terms of color or design, as that of mentioned in the online website. The Same is applicable to wrong fit and size.

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     Procedure to cancel/exchange an order

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Consumers can initiate a request to cancel/exchange order by FILLING UP THIS FORM, Contact through chat button or Filling the contact form in the Contact Page.

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NO CASH/CREDIT RETURN WILL BE MADE IN THE CASE OF EXCHANGE/RETURN. ISSUE WILL ONLY BE RESOLVED BY PROVIDING AN EXCHANGE PRODUCT IN BOTH THE CASES MENTIONED ABOVE.

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DEADLINES & LIMITS OF DAYS

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An exchange/return request will only be considered, if submitted within 7 DAYS after the product gets delivered. If the case is genuine, the whole procedure of exchange/return will be done in a span of 15-20 Days or earlier.

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